Privacy Policy

Last Updated: June 21, 2026.

At Luckywave (lucky-wave-casino-uk.com), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

As a responsible gambling operator serving the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are dedicated to maintaining the highest standards of data integrity and security.

Who We Are

Luckywave is the data controller for the personal data we process. We are registered to provide online gambling services to customers within the United Kingdom. For any privacy-related inquiries, you can contact our Data Protection Officer at: [email protected].

Information We Collect

We collect data to provide you with a safe, secure, and personalized gaming experience. The types of personal data we collect include:

  • Registration Data: Full name, date of birth, residential address, email address, and mobile number.
  • Verification Documents: Copies of government-issued IDs, proof of address, and proof of funds to satisfy our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
  • Financial Data: Records of your transactions, deposit methods (e.g, Visa, Mastercard, PayPal, Trustly), and withdrawal history.
  • Technical Data: IP address, browser type, device information, and interaction data (such as time spent on the site, game history, and preferences).
  • Marketing Data: Your preferences for receiving news, bonuses, and promotional offers.
  • Responsible Gambling Data: Information regarding your account settings, deposit limits, self-exclusion status, and interaction history with our support team regarding your well-being.

Lawful Basis for Processing

We process your data only when we have a legal basis to do so, primarily:

  • Contractual Necessity: To provide our gambling services and process your payments.
  • Legal Obligation: To comply with requirements set by the UK Gambling Commission (UKGC), including age verification, fraud prevention, and anti-money laundering regulations.
  • Legitimate Interests: To improve our services, maintain security, and prevent technical issues.
  • Consent: Where you have opted-in to receive marketing communications.

How We Use Your Data

We use your information for the following specific purposes:

  • Account Management: To create and maintain your player account.
  • Identity Verification: To ensure you are of legal age and reside in the UK.
  • Payment Processing: To process deposits and withdrawals securely.
  • Security & Fraud Prevention: To monitor for suspicious activity and protect the integrity of our games.
  • Regulatory Compliance: To report information to the UKGC as required by our license.
  • Responsible Gambling: To identify signs of problem gambling and offer support services.
  • Personalization: To tailor game recommendations and promotional offers to your preferences.

Sharing and Disclosure

We do not sell your personal data. We only share information with third parties where necessary, such as:

  • Service Providers: Payment processors, cloud hosting services, and identity verification partners who act as data processors under our strict instruction.
  • Regulatory Authorities: We may share data with the UK Gambling Commission, law enforcement, or financial oversight bodies if required by law.
  • Professional Advisors: Legal and auditing firms for the purpose of maintaining regulatory compliance.
  • Responsible Gambling Partners: If you opt for self-exclusion, your data may be shared with national self-exclusion registers (such as GAMSTOP) to ensure your protection.

International Data Transfers

While we primarily store data within the United Kingdom and the European Economic Area (EEA), some of our service providers may operate in other jurisdictions. In such cases, we ensure that your data is protected by adequate safeguards, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), ensuring your data receives a level of protection consistent with the UK GDPR.

Data Retention

We retain your personal data only as long as is necessary to fulfill the purposes for which it was collected. This includes:

  • Transactional Records: Kept for at least 5–7 years to satisfy HMRC and AML requirements.
  • Account Data: Retained for the duration of your active account plus a period to fulfill regulatory requirements after account closure.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe.

Your Data Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You may ask us to delete your data, provided we are not legally required to retain it.
  • Right to Restrict Processing: You may object to certain types of processing.
  • Right to Data Portability: You may request that we transfer your data to another service provider.
  • Right to Object: You may object to the use of your data for direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within the legally mandated timeframe.

Responsible Gambling and Support

We are committed to helping our players stay in control. If you feel that your gambling is becoming a problem, we provide tools to help, such as deposit limits, reality checks, and self-exclusion. We strongly encourage you to seek professional help if needed. You may contact:

  • National Gambling Helpline: 0808 8020 133.
  • GamCare: Available at gamcare.org.uk.
  • GAMSTOP: Register at gamstop.co.uk.

Security

We employ industry-standard technical and organizational security measures, including SSL encryption, firewalls, and secure access controls, to protect your data from unauthorized access, loss, or alteration. We regularly test our systems to ensure they remain robust against emerging threats.

Complaints

If you have concerns about how we handle your data, please contact our Data Protection Officer first so we can resolve the issue. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify you of significant changes via email or by posting a notice on our website. Your continued use of Luckywave after such changes constitutes your acceptance of the revised policy.