Responsible Gambling

At Luckywave, we believe that entertainment should always be safe, transparent, and within your control. We are committed to providing a secure environment where your well-being remains our top priority. While the vast majority of our players enjoy our games as a form of lighthearted entertainment, we recognise that for some, gambling can become a source of stress or hardship.

We take our social responsibility seriously. As a platform operating in the United Kingdom, we strictly adhere to the standards and licensing conditions set by the UK Gambling Commission (UKGC). Our goal is to ensure that your experience with us remains positive, and we provide a comprehensive suite of tools designed to help you stay in charge of your time and your finances.

Your Safety Is Our Priority

Gambling should never be viewed as a way to make money or recover losses. It is, and should always be, a form of leisure. If you feel that your relationship with gambling is changing or that you are losing control, please know that you are not alone, and we are here to support you with practical, effective tools.

Signs That You May Need Support

It can sometimes be difficult to recognise when gambling stops being fun. We encourage you to reflect on your habits periodically. You might be at risk if you:

  • Find yourself chasing losses in an attempt to win back money.
  • Spend more time or money than you originally intended.
  • Feel irritable, anxious, or distressed when not gambling.
  • Borrow money or sell possessions to fund your gambling activity.
  • Hide your gambling habits from friends, family, or colleagues.
  • Prioritise gambling over your personal, professional, or social obligations.

If you recognise any of these signs, we strongly recommend that you use the support tools detailed below or contact one of the independent support organisations listed at the end of this page.

Tools to Keep You in Control

We provide several features within your account settings that allow you to manage your gambling activity proactively. You can access these at any time.

Deposit Limits

Setting a budget is the most effective way to stay in control. Our Deposit Limit tool allows you to cap the amount of money you can deposit into your account over a set period (daily, weekly, or monthly). We encourage you to set a limit that reflects what you can comfortably afford to lose, rather than what you might wish to win. You can lower these limits at any time, and changes will be applied immediately.

Time Management & Reality Checks

It is easy to lose track of time when you are immersed in a game. Our Reality Check tool provides notifications at intervals you choose, helping you stay aware of how long you have been playing. When the alert appears, it will show your total session time and a summary of your wins and losses, prompting you to decide whether to continue or log out.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can initiate a Cooling-Off Period. This allows you to restrict your account access for a duration ranging from 24 hours up to six weeks. During this time, you will not be able to log in or access our services, and we will do our best to ensure you do not receive any marketing communications from us.

Self-Exclusion

If your gambling has become a serious concern and you need to step away for a longer duration, we provide a Self-Exclusion option. This allows you to block access to your account for a period of six months to five years.

Once a self-exclusion request is processed:

  • Your account will be closed immediately.
  • Any remaining balance will be returned to you.
  • We will take reasonable steps to prevent you from opening new accounts.
  • You will be removed from our marketing databases.

We strongly recommend that if you choose to self-exclude, you also consider registering with GAMSTOP. This is a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain with a single request. Visit their website to learn more and complete the registration.

Protecting Young and Vulnerable Persons

We are strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble in the United Kingdom. We employ robust age-verification checks at the point of registration and may perform additional identity checks to confirm your age.

If you share your computer, tablet, or smartphone with anyone under the age of 18, we strongly advise you to:

  • Never leave your account logged in when you are away from your device.
  • Protect your password and login details.
  • Use parental control software to block access to gambling websites on shared devices.

Seeking External Support

If you feel you are struggling, please reach out to one of the following organisations. They provide free, confidential, and non-judgmental advice 24 hours a day, 7 days a week.

National Gambling Helpline.

  • Phone: 0808 8020 133.
  • This service is free, confidential, and available 24/7. They provide support for anyone affected by gambling across England, Scotland, and Wales.

GamCare.

  • Website: Visit GamCare to access live chat, professional counselling, and a variety of self-help resources, including forums where you can talk to others who have experienced similar challenges.

GAMSTOP.

  • Website: Use this service to self-exclude from all UK-licensed online gambling sites.

NHS Support.

  • If your gambling is affecting your mental or physical health, please speak to your GP or contact the NHS services in your area. They can provide professional health guidance and referrals to specialised clinics if necessary.

Remember: Gambling Is Not an Income Source

It is vital to maintain a balanced perspective. Gambling should be treated as a form of entertainment, similar to going to the cinema or a sporting event. The outcome of games is determined by chance, and the house always retains a mathematical edge. Never gamble with money meant for essentials like rent, bills, or food.

If you ever find yourself questioning your habits, we are here to help. You can contact our dedicated player support team at any time for assistance with setting limits or closing your account. Your health and peace of mind are far more important than any game.